I recall once seeing an airplane crew member in an argument with one of the ground crew as the latter was trying to deliver something for the in-flight catering service. I thought, “They do this every day! How can they not get the job done smoothly?”
One of the jobs done infrequently, but just as important as the daily tasks, is ensuring that necessary licenses are updated as needed. Someone at United Airlines slipped up in that department recently, and failed to renew the liquor license for the carrier’s club room at Newark Liberty International Airport’s Terminal C. So, for two days last week, passengers passing through that lounge in one of United’s busiest terminals had to do without the free drinks the carrier usually dispenses there.
No beer, wine or spirits could be served – even for free! – until someone made a trip to Newark’s City Hall to get the matter sorted out. That happened in time for Friday morning travelers to innocently – most of them can be presumed to have not been flying out of there on Wednesday or Thursday – carry on consuming free cocktails before jetting off. (And yes, many fliers do enjoy getting a ‘lift’ before being taken airborne!)
“We resumed service this morning and apologize to our customers for the inconvenience,” United spokesman Rahsaan Johnson said on Friday.